Refund Policy

At ByteBrush Studios, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions and procedures for refunds and cancellations.

By purchasing our products or services, you agree to this Refund Policy. Please read it carefully before making a purchase.

2.1 Software Products

For software products, the following refund policy applies:

• Time Frame: We offer a 14-day money-back guarantee from the date of purchase.
• Eligibility: To be eligible for a refund, you must provide proof of purchase and a detailed explanation of why the software did not meet your expectations.
• Exclusions: Refunds are not available for software products in the following cases:
  • After the 14-day refund period has expired
  • If you have used the software for commercial purposes
  • If you have violated the terms of the software license
  • For customized software developed specifically for your requirements

2.2 Subscription Services

For subscription-based services, the following refund policy applies:

• New Subscriptions: You may cancel a new subscription within 7 days of the initial purchase for a full refund.
• Ongoing Subscriptions: For ongoing subscriptions, you may cancel at any time. Refunds will be prorated based on the unused portion of your billing period, minus any applicable fees.
• Annual Subscriptions: Refunds for annual subscriptions may be provided on a prorated basis, less any applicable discounts received for the annual commitment.
• Exclusions: Refunds are not available for subscription services in the following cases:
  • If you have violated the terms of service
  • For premium features or add-ons that have been used
  • For enterprise subscriptions with custom pricing and terms

3.1 Consulting Services

For consulting services, the following refund policy applies:

• Retainer Services: Retainer fees are generally non-refundable once services have commenced.
• Hourly Services: For hourly consulting services, we bill only for time actually spent on your project. If you are not satisfied with the quality of our consultation, please contact us within 7 days of the service delivery.
• Cancellation: If you need to cancel a scheduled consultation:
  • Cancellations made with more than 48 hours' notice will receive a full refund
  • Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of up to 50% of the service cost
  • No-shows or cancellations after the scheduled start time may be charged the full service cost

3.2 Development Projects

For custom development projects, the following refund policy applies:

• Project Deposits: Initial deposits for development projects are non-refundable as they secure our resources for your project.
• Milestone Payments: Payments made for completed project milestones are non-refundable once the deliverable has been approved.
• Project Cancellation: If you need to cancel a development project before completion:
  • You will be billed for all work completed up to the cancellation date
  • Any prepaid amounts in excess of the value of work completed will be refunded
  • A cancellation fee may apply as specified in your service agreement

For training services and workshops, the following refund policy applies:

• Cancellation by Customer: If you need to cancel your registration:
  • Cancellations made more than 14 days before the event: Full refund
  • Cancellations made 7-14 days before the event: 50% refund
  • Cancellations made less than 7 days before the event: No refund
• Transfers: You may transfer your registration to another person at no cost by notifying us in writing.
• Cancellation by ByteBrush Studios: If we cancel an event, you will receive a full refund or the option to transfer to another event.

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected]
2. Provide your order number, purchase date, and a detailed reason for your refund request
3. Our team will review your request and respond within 3 business days
4. If approved, refunds will be processed to the original payment method

Please note that depending on your payment method and financial institution, it may take 5-10 business days for the refund to appear in your account.

We understand that special circumstances may arise. In cases of technical issues, service errors, or other exceptional situations, please contact our customer support team for personalized assistance. We will evaluate such cases individually and strive to find a fair resolution.

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date. You are advised to review this Refund Policy periodically for any changes.

If you have any questions about our Refund Policy, please contact us at: